Order on 0330 123 3707
Order Line
0330 123 3707
next day delivery cutoff 8:00pm
Order before 8pm
Next Day Delivery
Order on 0330 123 3707
Order Line 0330 123 3707
next day delivery cutoff 8:00pm
Order before 8pm Next Day Delivery

We do use cookies on the Direct Heating Spares website. However, please be assured we do not collect or store personal data via the cookies used on any of the websites within the Travis Perkins group.

When someone visits one of our websites we collect session information to enable the customer the best possible journey through our website, as well as standard analytics information about how our website is performing for our customers. The analytics information is collected to find out things such as the number of visitors to the various parts of the websites. We collect this information in a way which does not show us the identity of any of the website customers. In all instances where we use Cookies, the purpose and intention from the Travis Perkins Group is to improve the customer journey on our website whilst keeping the confidence and privacy of our customers.

If we do collect personally identifiable information through the Direct Heating Spares website we will be honest with you about this. We will make it clear when we collect personal information and will explain what we intend to do with it. In all instances you will be asked to opt in to this sort of information so it will be a conscious decision we will ask you to make. This is usually provided in a tick box format.

 

What are Cookies?

Cookies are files that store information on your hard drive or browser which means that the Travis Perkins Group can recognise that you have visited the Direct Heating Spares website before. Cookies make it easier for you to maintain your preferences on the Direct Heating Spares website, and by seeing how you use them, we can tailor them around your preferences and measure usability of the Direct Heating Spares website. This is important to us and you because we want to make sure our websites are as user friendly as possible ensuring you have a good experience when browsing or purchasing on our website.

 

Use of Cookies by Direct Heating Spares

We use cookies on the Direct Heating Spares website to collect information about how visitors use the website and to collect standard analytics to gather data to enhance the performance of our website. This is important to us as we want to improve the visitor journey when you browse our website and ensure that it is as user friendly as possible.

However, our cookies do not gather any personally identifying information such as a person's name or e-mail address and any information gathered by the use of cookies is compiled on an aggregate and anonymous basis.

The table below provides further details about the cookies which are currently in use on our website and a description of the purpose of each of these cookies.

However, our cookies do not gather any personally identifying information such as a person's name or e-mail address and any information gathered by the use of cookies is compiled on an aggregate and anonymous basis.

The table below provides further details about the cookies which are currently in use on our website and a description of the purpose of each of these cookies.

 

Cookie

Purpose of the Cookie

Intrusiveness to Customer

Expiry

Will areas of the Website fail if I disable the Cookies?

Necessary

Cookie Name: Session Cookie

This cookie is necessary to provide essential services to the customer as it maintains your page by page browsing, useful for your website experience as it remembers when you log in, your default 'favourite' branch, basket and site customisation.

The data collected by the cookie includes user details, postcode/address, branch identification, where the customer is based, basket status and the process the customer is going through (checkout etc.).

Low

End of session (when you have finished using the website)

YES

Essential
Cookie Name: Google Analytics Tracking

This cookie collects information in an anonymous form, data including the number of visitors to the Travis Perkins website, where visitors have come from and the pages they have visited during their session/ time spent on the website.

These cookies are used to collect information (non-personal information) about how visitors use the Travis Perkins website. We use the information to compile reports on usability for internal company use only, and so we can improve the website for our customers.

Low

Visit the Privacy Policy of Google to find out further information about these cookies.

NO - but further enhancement of website will be severely disrupted due to lack of customer insight


How can you prevent Cookies?

If you want to, you can disable the cookies from your browser and delete all cookies that are stored on your computer. You can do this as often you want to. To find out how to do this for your particular browser you can go to "help" on your browser's menu (or you can visit All About Cookies. )

 

What happens if I do disable Cookies?

You need to be aware that if you choose to disable cookies from your browser it may prevent you from taking full advantage of the Travis Perkins website, as some or all of the areas of the website may fail to work for you.

You will see from the table above that certain of the cookies which we use on our website are considered to be strictly necessary for the operation of certain aspects of the website. Therefore, please be aware that if these cookies are disabled we may be unable to provide certain services which you have requested.

 

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