Order on 0330 123 3707
Order Line
0330 123 3707
next day delivery cutoff 8:00pm
Order before 8pm
Next Day Delivery
Order on 0330 123 3707
Order Line 0330 123 3707
next day delivery cutoff 8:00pm
Order before 8pm Next Day Delivery

Direct Heating Spares ("we" or “us”) is a part of the Travis Perkins Plc group of companies (“Group”). We are committed to protecting your privacy and we comply with the data protection laws applicable to the United Kingdom. This Privacy Policy explains how we use any information we collect about you and forms part of our Conditions of Use.

 

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We will collect information about you when you open an account, register with this website, place an order for products or services, request further information from us or if you wish to contact your local branch. The type of information we may collect includes your name, postal address, job title, e-mail address and telephone number so that we can contact you accordingly.

When you enter a competition or promotional feature, we may also ask for your name, postal address, e-mail address and telephone number so we can administer the competition and notify winners.

We may also obtain information about your usage of this website using Cookies.

Separate terms and conditions may apply when you open an account or if you decide to participate in a competition so please make sure that you read these at the relevant time.

 

HOW DO WE USE THE INFORMATION WE COLLECT ABOUT YOU?

We may use the information provided by you:

•              to process your order or manage your account (if applicable),

•              to contact you for your views on our services,

•              to notify you about important changes or developments to our site or services,

•              to provide a more personalised online experience,

•              for record keeping purposes,

•              to keep you informed about our products and services that we offer. If you agree, we may also pass your information to other companies in the Group so that they keep you informed about the products or services which they offer. For more information see the paragraph below, and

•              for market research purposes, on an anonymous basis to track activity on our site, to publish trends and/or to improve usefulness and content,

We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.

 

KEEPING YOU INFORMED

If you have bought or enquired about our products or services previously, we may also use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon at Direct Heating Spares. If you agree, we would also like to send you information about the products and services offered by other companies in the Group.

If the email address you have provided to us is a corporate email address, we may contact you at any time to let you know about our products and services.

However, you will be able to let us know if you no longer want to receive material from us each time that you receive a communication by following the link to unsubscribe.

 

DISCLOSING YOUR DATA

We never make your personal details available to companies outside of the Travis Perkins group for marketing purposes and will only disclose your personal details to other companies within the Travis Perkins group if you have agreed to us doing so. 

However, we may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and e-mails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.

We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it. In the event that a majority of our shares were bought by another company or we transferred a substantial amount of our assets to another company, we would disclose your personal information to that purchaser. 

 

HOW IS YOUR INFORMATION PROTECTED?

We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe.  Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.  We never transfer your data outside of the UK.

 

COOKIES

Cookies are small files that a website places on your hard disk to enable additional features of the website to work. Use of cookies is an industry standard and many websites use them and most internet browsers automatically accept cookies. 

The law relating to the use of cookies changed in May 2011. Website operators are now required to provide clear information in relation to the cookies operating on their site and to also obtain the user’s consent before setting a cookie on their computer or handheld device.

Further information is set out below in relation to the cookies which operate on this website and we are currently reviewing our systems and procedures to establish the best way of obtaining consent to the setting of a cookie on a user’s computer or handheld device.

Our cookies do not contain any personally identifying information but they do enable us to provide a more user-friendly experience. We do not use cookies to gather personal information such as a person's name or e-mail address. However, in order to track usage on our website, we may use cookies to identify repeat visitors to the website and to determine the path visitors take on our site. Any information gathered by the use of cookies is compiled on an aggregate and anonymous basis. Set out below are further details about the cookies which are currently in use on our site and a description of the purpose of each of these cookies.

 

Cookie

Purpose

Necessary

Cookie Name: Session Cookie

This cookie is necessary to provide essential services to the customer as it maintains your page by page browsing, useful for your website experience as it remembers when you log in, your default 'favourite' branch, basket and site customisation.

The data collected by the cookie includes user details, postcode/address, branch identification, where the customer is based, basket status and the process the customer is going through (checkout etc.).

Essential
Cookie Name: Google Analytics Tracking

This cookie collects information in an anonymous form, data including the number of visitors to the Travis Perkins website, where visitors have come from and the pages they have visited during their session/ time spent on the website.

These cookies are used to collect information (non-personal information) about how visitors use the Travis Perkins website. We use the information to compile reports on usability for internal company use only, and so we can improve the website for our customers.

 

If you do not wish to receive cookies, or want to be notified when they are placed, you can set your internet browser to do so, if your browser so permits. Without cookies enabled you can still use some of the features of our site. 

 

CHANGES TO THIS PRIVACY POLICY

We keep our Privacy Policy under regular review and if we change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect and how we use it. This policy was last updated in February 2012.

 

YOUR RIGHTS

You may request details of personal information that we hold about you.  If you would like a copy of it, please email us at web@dhsspares.co.uk or write to us at Direct Heating Spares, Chorley North Bussiness Park, Chorley, PR6 7BT. A small fee may be payable.

We want to make sure that your personal information is accurate and up to date. Therefore, if you think any information we hold about you is incorrect or incomplete, please email or write to us at the addresses given above as soon as possible so we can update our records.  

 

Click here to download a PDF copy