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Coronavirus (COVID-19) Service Update

Last Updated: 05/01/2021

Direct Heating Spares is still currently open following the latest announcement from the Prime Minister on 04/01/2021.

Here at Direct Heating Spares our priority has been focused on the continuing support of our customers to help keep the nation's homes warm, and with access to hot & cold running water.

The safety of our colleagues, customers and their families is very important during this time so we ask if you are experiencing any suspected symptoms of COVID-19 please do not visit us and review the NHS guidelines online.

We would like to reassure you about the actions we are taking to enable our business activities to continue.

We will continue to review the official UK Government/NHS guidance on an ongoing basis, and have as a result made some changes here at Direct Heating Spares Ltd to help keep people safe and continue to provide a much needed service to our customers. Our offices remain open, with the vast Majority of our office staff now working from home.

Measures have been continually reviewed and evolved further where necessary in relation to social distancing and staying safe for those staff whose roles dictate they must be on site to continue our service.

Our website is available and fully operational for your convenience 24/7.

Change to Service

Information on our current hours of operation can be found on our About us page

Social Distancing and Safety Measures

We have implemented a number of measures, and changes in process and ways of working over the last few months in order to allow our staff on site to adhere to these guidelines in the workplace.

We have now expanded this out to allow customers to once again enter our trade counter area

This includes customers and delivery drivers. Please See Trade counter Collection for more information about the new process for collecting from our trade counter.

We are continuing to ensure that cleaning and hygiene protocols are even more rigorous than usual.

Concerns or Questions

If you have any questions, issues or concerns about any of the above, please contact us via email on

Our customer service team are all still available during our revised opening hours

Please take care and stay safe.

In the meantime, thank you for shopping with us at Direct Heating Spares.