Frequently Asked Questions

I have a part number - the easiest way is to use our search box at the top of our website

I don't have a part number - If you know the boiler make and model, you can use our appliance selector found on our homepage. Simply select the boiler manufaturer, range and model and we will list all the parts we have for that boiler.

I still can't find the part I need - If you are having trouble finding a product, give us a call on 0330 123 3707 we are open 7 Days a week and our staff are always happy to help. Alternatively you can use our Live Web Chat, which you can find on the bottom right of the window.

We have over 20,000 products in stock, these will be displayed with:

You can find out more on our Delivery page.

Yes, all of our products are brand new, genuine parts that come direct from the manufacturers. We do not sell used products.

If you have a promo code you can use this on the checkout/basket page. Simply type the code in and click apply. Be sure to always check the Terms and Conditions on your promo code to ensure it is valid for your order.

We offer a range of delivery options to suit you; we can get parts delivered to you as early as 10:30am next working day on over 20,000 products if ordered before 7pm Monday - Thursday. We also offer a Saturday delivery service at an additional charge if ordered before 7pm on Fridays. You can find all our delivery services in our Delivery section of the website.

Yes, we have over 3,000 collection points across the UK, find out more about our collection points and where your closest point is visit our Collection Points page.

If you haven't received your order or would like to track its progress please call us on 0330 123 3707 and a member of our customer service team will be happy to help.

If your order is processed before the delivery cut off the day before the bank holiday, your goods will be delivered the next working day. Any orders placed after the cut off or on the bank holiday will be processed on the next working day, for delivery the following working day.

If you have ordered the incorrect item please let us know as soon as possible by calling us on 0330 123 3707 or emailing us on web@dhsspares.co.uk

Please note that if the goods have already been dispatched a return charge will be deducted from the refund.

If you would like to cancel an order please contact us by calling 0330 123 3707 or email web@dhsspares.co.uk

Please note that if the goods have already been dispatched a return charge will be deducted from the refund.

If you need to return an item please contact us by calling 0330 123 3707 or email web@dhsspares.co.uk

Once the goods have been received in the same condition they were received in, the final refund will be processed minus any agreed charges.

You can register an account with us by clicking on Sign in/Register on the top right of the website. If you wish to register for a trade credit account please download our Trade Account form and post it to us.

If you wish to register for a trade credit account please download our Trade Account form and post it to us.

Yes, You don't need an account to purchase from us, we sell to both trade and general customers.

If you have forgotten your password you can reset it by clicking on Forgotten Password in the log in section. You will then receive an email with a link to reset your password.

Yes, you can change your contact details, billing address and delivery address under the 'My Account' section. You can find this on the top right of the website when you are logged in.

Yes, you can call us on 0330 123 3707 or use our Live Web Chat. Our contact centre is open 7 days a week, our friendly team are always happy to help. Find our Contact Centre opening hours in our Contact us section.

We are based in Chorley, Lancashire. Our warehouse has over 20,000 parts in stock ready to be picked and delivered to you the next day.

No, we sell to both trade and the general public.

Yes, we have one trade counter based at our warehouse in Chorley. If you wish to buy directly from our Trade counter please call through to confirm a price first as our trade counter operates seperately to our website so prices may vary in store. For trade prices please call 01772 425380.

Yes, but please call through to confirm a price first as our trade counter operates seperately to our website so prices may vary in store. For trade prices please call 01772 425380.

We are open 7 days a week excluding bank holidays.